Shipping policy
1. Shipping Information
1.1. Processing Time: Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
1.2. Shipping Methods: We offer several shipping options depending on your location. Shipping costs and delivery times will be calculated at checkout.
1.3. Shipping Destinations: We currently ship to addresses within the Netherlands and Belgium. 1.4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
2. Shipping Rates
2.1. Domestic Shipping: Shipping rates for orders within the Netherlands and Belgium vary based on the weight of the package and the selected shipping method.
2.2. International Shipping: We currently do not offer international shipping. We only ship to addresses within the Netherlands and Belgium. We apologize for any inconvenience this may cause.
3. Delivery Times
3.1. Domestic Delivery: Orders within the Netherlands and Belgium typically arrive within 2-4 business days after shipment.
3.2. International Delivery: We do not offer international delivery at this time.
4. Order Tracking
4.1. Tracking Information: Once your order has been shipped, you will receive an email with a tracking number. You can track the progress of your shipment through the carrier's website using this tracking number.
5. Shipping Address
5.1. Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or lost shipments. We are not responsible for packages delivered to incorrect addresses provided by the customer.
6. Delivery Issues
6.1. Lost or Stolen Packages: In the event that your package is lost or stolen during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue.
6.2. Damaged Packages: If your package arrives damaged, please take photos of the damaged items and packaging and contact us within 7 days of delivery. We will arrange for a replacement or refund as appropriate.
7. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
- Email: elrethcandles@gmail.com